How Return & Swap Works
DisposalCarbon neutral shipping
DistributionOur courier partners offset carbon emissions for every delivery.
Plastic Free and Zero Landfill Packaging
PackagingDelivery boxes are reused where possible and protective material is reused, or a combination of biodegradable bubble wrap and kraft hex paper. We proudly use The Better Packaging Co biodegradable postage bags for non-breakable items which contain no toxic residues & are completely compostable.
Locally made
ProductionWe are proud to source many of our materials from Australian companies and hand pour all candles in our home town of Manly on Sydney's Northern Beaches.
Paperless collateral
PackagingWe have transitioned most of our collateral to online to make it easy to access when you need it and less to recycle! Simply scan the QR code on your candle lid to access all the information you need to burn, clean and swap your candle.
Boxes replaced with reusable bags
ProductionWhen you buy your first CandleXchange candle, the candle comes in a reusable pouch that is ethically handmade from plants by social enterprise Earth Worthy. These bags are made by people in Bangladesh who survived a garment factory collapse in 2013. They cannot work in large scale factories due to injury or trauma. Earthworthy provide a safe and happy workplace where their skills are valued. When you swap your candle, we ask you do so in this pouch or another protective bag of your own.
We care about packaging waste too
DisposalWe don’t just think about product waste but everything that is wrapped around it. 40% of landfill is actually from packaging alone, so we use packaging that can be re-used, recycled or compostable.
Better value from a longer burn
UsageSoy wax is actually denser than paraffin wax and burns cooler. That means a soy wax candle will typically burn for longer. In fact, soy wax has been shown to burn 30-50% longer than paraffin wax. Longer burning times means better value for money – which is a big win for your hip pocket!
Soy wax doesn’t emit any nasty chemicals
UsageBeing made from mechanically pressed soy beans means it’s natural and organic. That means it typically burns with less soot, and doesn’t emit any nasty chemicals compared to paraffin wax. Paraffin wax, being a by-product of oil is known to emit a collection of toxins, including toluene and benzene which are known carcinogens. That’s a big win for the health of your home environment, particularly if you burn candles often.
Soy wax is more sustainably produced
Raw MaterialsSoy wax is made from soy beans, which are a renewable crop, and the by-product soy bean husks are biodegradable. Paraffin wax is a by-product of the oil industry, which is not renewable and energy intensive to produce. That makes soy wax a big win for the environment!